Welcome to Garden Living Store’s FAQ section. We’ve compiled answers to the most common questions about our plants, delivery service, and gardening support. Whether you’re creating a vibrant floral paradise or a serene green retreat, we’re here to help your garden thrive.
🌿 Product Information
What types of plants do you specialise in?
We carefully curate a diverse range of quality plants including majestic trees like Acer, Birch, Cherry Blossom, and Fruit Trees, beautiful flowering plants such as Agapanthus, Aquilegia, and Dahlia, along with premium Garden Shrubs including Ceanothus, Escallonia, and Euonymus. Each plant is selected for its quality and garden potential.
Are your plants suitable for beginner gardeners?
Absolutely! We cater to gardeners of all experience levels. Every plant comes with detailed care instructions, and our collection includes varieties suitable for beginners through to expert gardeners. Our Geum, Fern, and Echinacea varieties are particularly forgiving for those new to gardening.
Do you provide care instructions with plant orders?
Yes, each shipment includes a comprehensive care guide with specific instructions for every plant variety. We’re committed to being your gardening partners and ensuring your success.
🚚 Delivery & Shipping
What delivery options do you offer?
We provide two carefully designed shipping options:
Standard Shipping – £12.95
• Delivery Time: 10-15 days after dispatch
• Carriers: DHL or FedEx
• Perfect for gardeners who want their plants quickly and securely
Free Shipping
• Delivery Time: 15-25 days after dispatch
• Carriers: EMS
• Minimum Order: £50
• Ideal for patient gardeners planning seasonal projects
Standard Shipping – £12.95
• Delivery Time: 10-15 days after dispatch
• Carriers: DHL or FedEx
• Perfect for gardeners who want their plants quickly and securely
Free Shipping
• Delivery Time: 15-25 days after dispatch
• Carriers: EMS
• Minimum Order: £50
• Ideal for patient gardeners planning seasonal projects
How long does order processing take?
Our gardening experts take 1-2 days to carefully prepare each specimen before dispatch. We ensure every plant is properly packaged and hydrated for transit, maintaining the quality guarantee we’re known for.
Do you deliver to my country?
We proudly serve gardeners worldwide from our Nottingham nursery, though we currently cannot deliver to some Asian countries and remote locations. During extreme weather conditions, we may delay shipments to protect plant health – your plants’ wellbeing is our priority.
What should I do when my plants arrive?
We recommend:
• Unpacking immediately and giving plants a thorough watering
• Allowing plants to acclimate to their new environment for 2-3 days before planting
• Consulting the care guide included with your shipment
• Unpacking immediately and giving plants a thorough watering
• Allowing plants to acclimate to their new environment for 2-3 days before planting
• Consulting the care guide included with your shipment
💳 Payments & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed securely through encrypted systems.
Is there a minimum order value?
While there’s no minimum order requirement, orders of £50 or more qualify for our complimentary free shipping service using EMS.
Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at [email protected] with your order number. Once orders enter our processing system, we’re unable to make changes as our team begins preparing your plants for shipment.
📦 Returns & Refunds
What is your returns policy?
We offer a 15-day return policy from the date of delivery. If you’re not satisfied with your plants’ condition upon arrival, please contact us immediately. We want you to be completely happy with your Garden Living Store experience.
How do I return plants?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the return process and provide instructions for returning plants in their original condition.
Are return shipping costs covered?
If plants arrive damaged or incorrect, we cover return shipping costs. For returns due to change of mind, customers are responsible for return shipping fees.
🌍 International Orders
Do you ship internationally?
Yes! While we’re founded in the heart of Nottingham, our global reach means we can serve gardeners worldwide. However, we maintain our local care values – each plant is shipped with detailed care instructions and our expert guidance.
Are there any import restrictions I should know about?
Some countries have specific import regulations for plants. While we handle most documentation, we recommend checking your country’s import requirements for live plants. We cannot be responsible for customs delays or additional fees imposed by your country.
Need More Help?
Our gardening experts are here to assist you! Contact us at:
📧 Email: [email protected]
🏪 Store Address: 61 Victoria St, Nottingham, GB NG8E 8QM
We’re committed to your gardening success and look forward to helping you create the garden of your dreams.
Ready to start your gardening transformation? Explore our collections of Acer Trees, Fruit Trees, Garden Shrubs and more. Join thousands of satisfied gardeners worldwide who trust Garden Living Store to deliver beauty and quality right to their doorstep.