Privacy Policy

Last Updated: December 2023

Welcome to Garden Living Store, where we cultivate not only beautiful gardens but also trust and transparency with our valued customers. This Privacy Policy explains how we collect, use, and protect your personal information, treating your data with the same care we give to our premium plants.

1. Information We Collect

To help your garden dreams blossom, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and contact details when you place an order or create an account
• Payment Information: Credit/debit card details processed securely through our payment partners (we never store complete payment details)
• Order Information: Products purchased, order history, and gardening preferences
• Technical Information: IP address, browser type, device information, and how you interact with our website
• Communication Data: Any correspondence with our customer care team

2. How We Use Your Information

We use your information to nurture our relationship and provide you with the best gardening experience:

• Process and deliver your plant orders with care
• Provide customer support and respond to your gardening questions
• Send order confirmations, shipping updates, and delivery notifications
• Improve our website and product offerings based on customer preferences
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

Like carefully selected garden companions, we only share your information with trusted partners when necessary:

• Payment Processors: Secure payment providers (Visa, MasterCard, JCB, PayPal) to handle transactions
• Shipping Partners: Delivery services to bring your plants to your garden
• Service Providers: Companies that help us operate our website and business
• Legal Requirements: When required by law or to protect our rights and safety

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your information with the same dedication we give to nurturing our plants:

• Data is stored on secure servers with appropriate safeguards
• Payment information is encrypted and processed through PCI-compliant systems
• We implement technical and organizational measures to prevent unauthorized access
• Data is retained only as long as necessary for business and legal purposes
• International transfers follow appropriate data protection standards

5. Your Rights and Choices

You have control over your personal information, just as you have control over your garden:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data where appropriate
• Objection: Object to certain processing activities
• Restriction: Request limitation on how we use your data
• Portability: Receive your data in a structured, machine-readable format

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help your browsing experience flourish:

• Essential Cookies: Required for basic website functionality and secure shopping
• Analytical Cookies: Help us understand how customers use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant gardening content and offers

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

7. International Transfers

As we serve garden enthusiasts worldwide (excluding certain Asian and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and provide adequate protection for your data.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy as our business grows and evolves. Significant changes will be communicated through our website or directly to you. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Garden Living Store with your personal information. We’re committed to protecting your privacy while helping you create the garden of your dreams.

Garden Living Store – Cultivating Beauty, One Garden at a Time