Cultivating Customer Satisfaction, One Garden at a Time
Our Commitment to You
At Garden Living Store, we understand that creating your dream garden requires confidence in every purchase. Just as we nurture our plants with care, we’re committed to ensuring your complete satisfaction with every order. If your gardening supplies don’t meet your expectations, we’re here to help make things right.
Return & Exchange Timeframe
We gladly accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to inspect your plants and gardening products and ensure they meet your gardening vision.
Condition Requirements
To be eligible for return or exchange, items must be:
- In their original condition
- Unused and undamaged
- In their original packaging with all tags attached
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
To ensure the health and quality of our living products, the following items cannot be returned or exchanged:
- Live Plants & Trees: All living plants including Acer Trees, Apple Trees, Bamboo, Birch Trees, Cherry Blossom Trees, Crabapple Trees, Fruit Trees, Fern, and other garden plants
- Perishable Garden Items: Any living botanical materials that may not survive return shipping
- Personal Care Products: Opened gardening chemicals or soil treatments
Note: We stand behind the quality of all our plants. If you receive damaged or unhealthy plants, please contact us immediately for resolution.
Step-by-Step Return Process
Step 1: Initiate Your Return
Contact our customer care team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Message:
Dear Garden Living Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Items to return/exchange:
– [Product Name] – [Quantity] – [Reason for return/exchange]
Preferred resolution: [Refund/Exchange for specific product]
Additional comments: [Any relevant details about the item’s condition]
Thank you for your assistance in cultivating my gardening satisfaction.
Best regards,
[Your Full Name] [Your Contact Information]
Step 2: Receive Return Authorization
Within 2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Please do not ship items without this authorization.
Step 3: Package and Ship
Carefully package your items in the original packaging, include all documentation, and ship to:
Garden Living Store Returns
61 Victoria St, Nottingham, GB NG8E 8QM
Return Authorization #: [Provided in email]
Step 4: Processing & Resolution
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Refund Information
Refund Timeline
- Credit Card Payments: 5-10 business days after return processing
- PayPal Payments: 3-5 business days after return processing
- Original Shipping Costs: Non-refundable, unless return is due to our error
Refund Method
Refunds are issued to your original payment method. You’ll receive an email confirmation once your refund has been processed.
Exchange Process
For exchanges, follow the same return process. Once we receive your return, we’ll ship your replacement item using your preferred shipping method. Difference in product prices will be refunded or charged accordingly.
Damaged or Incorrect Items
If you receive damaged or incorrect items, please contact us within 48 hours of delivery. We’ll arrange for replacement shipping at no cost to you.
Need Gardening Assistance?
Our customer care team is here to help your gardening journey flourish:
Email: [email protected]
Response Time: Within 2 business days
Phone Support: Available for urgent gardening matters
We approach every customer concern with the same care and attention we give to nurturing our premium plants.
Garden Living Store – Where Your Gardening Satisfaction Blossoms