Term and Conditions

At Garden Living Store, we’re committed to helping you create beautiful, thriving gardens. These Terms and Conditions outline our mutual responsibilities and help ensure a smooth, enjoyable gardening journey for all our customers.

2. Our Products and Services

2.1 Plant Selection

We specialise in premium quality garden plants including:

• Ornamental Trees: Acer Trees, Birch Trees, Cherry Blossom Trees, Crabapple Trees
• Flowering Plants: Agapanthus, Anemone, Aquilegia, Dahlia, Delphinium
• Shrubs & Perennials: Ceanothus, Escallonia, Euonymus, Geum
• Fruit Trees & Bamboo: Apple Trees, Fruit Trees, Bamboo varieties

2.2 Product Quality

All our plants are carefully selected and nurtured to ensure they arrive healthy and ready for planting. We take pride in the quality of our living products.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase our products. We’ll confirm acceptance by email within 1-2 business days.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Taxes

All prices are in British Pounds (£). Prices include VAT where applicable. Shipping costs are additional unless you qualify for free shipping on orders over £50.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation. You’ll receive tracking information once your order is dispatched.

4.2 Shipping Options

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

4.3 Delivery Areas

We ship globally, excluding some Asian countries and remote regions. Delivery times are estimates and may vary due to customs processing and local conditions.

4.4 Your Responsibilities

Please ensure someone is available to receive your plants. Provide accurate delivery information and inspect plants immediately upon arrival.

5. Returns and Exchanges

5.1 Return Timeframe

We accept returns and exchanges within 15 days of delivery. This gives you time to inspect your plants and ensure they meet your gardening needs.

5.2 Return Conditions

To be eligible for return, items must be:

• In original condition
• Unused and undamaged
• In original packaging with all tags
• Accompanied by original receipt

5.3 Non-Returnable Items

For health and quality reasons, we cannot accept returns on:

• Live plants and trees
• Perishable garden items
• Opened gardening chemicals or soil treatments

5.4 Damaged or Incorrect Items

Contact us within 48 hours if you receive damaged or incorrect items. We’ll arrange replacements at no cost to you.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate personal and delivery information and to update this information as needed.

6.2 Plant Care

Once plants are delivered, their ongoing health becomes your responsibility. We provide care instructions, but ultimate success depends on local conditions and your gardening practices.

6.3 Legal Use

You agree to use our website and services for lawful purposes only and not to misuse our platform in any way.

7. Intellectual Property

All content on our website, including plant descriptions, photographs, and growing guides, is our intellectual property. You may not reproduce, distribute, or use our content without permission.

8. Liability Limitations

8.1 Product Performance

While we ensure our plants are healthy upon dispatch, we cannot guarantee specific growth results as these depend on many factors including local climate, soil conditions, and care practices.

8.2 Website Use

We strive to keep our website accurate and available, but we’re not liable for temporary unavailability or occasional errors in product information.

8.3 Maximum Liability

Our maximum liability to you for any claim is limited to the purchase price of the products in question.

9. Privacy and Data Protection

We protect your personal information according to UK data protection laws. We only use your data to process orders and improve your shopping experience.

10. Changes to Terms

We may update these Terms and Conditions periodically. The latest version will always be available on our website with the current date.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

At Garden Living Store, we approach every customer relationship with the same care and attention we give to nurturing our premium plants. Thank you for choosing us to be part of your gardening story.